As padel continues to grow in popularity across the United States, many customers wonder why they can’t find Padel USA products on Amazon. While Amazon is a go-to platform for many shoppers, there are important reasons why we have made the decision not to sell our padel equipment there.
From quality control and brand collaboration to customer experience and warranty concerns, we believe this choice allows us to better serve the American padel community. Here’s a detailed look at why Padel USA prioritizes selling directly to our customers.
1. Product Dumping from Europe and Asia
One major issue on Amazon’s marketplace is the influx of low-quality or improperly priced padel products coming from Europe and Asia. These products often undercut the market, making it challenging for resellers in the United States to compete while maintaining quality and fair pricing.
At Padel USA, we are actively working with trusted brands to solve this problem. By focusing on partnerships with official padel manufacturers, we ensure that only genuine, high-quality products reach American players.
2. Warranty and Return Issues
Buying specialized sports equipment like padel rackets or shoes requires peace of mind. Unfortunately, the Amazon platform often complicates warranty and return processes for both sellers and buyers.
Here’s why:
-
Amazon takes a 15% commission on each sale, drastically reducing margins. In the reselling business, where margins are already tiny, this commission leaves no room to provide exceptional service.
-
Limited margins mean sellers often cannot afford to offer quick returns, express replacements, or personalized customer support.
At Padel USA, we prioritize a seamless experience. By selling directly, we can handle returns, warranties, and replacements quickly and efficiently—something that Amazon don’t allow us to do.
Another important point to note is that warranties on padel products are continent-restricted. If you purchase a product that has been dumped on Amazon from the European or Asian market, the warranty cannot be applied in the United States. Padel shops from other continents are not allowed to sell products to the US market, so purchasing these products often leaves buyers without any warranty coverage.
3. Limited Customer Service on Amazon
Customer service is at the heart of our business. Padel USA believes in building relationships with our customers, answering questions, and offering tailored solutions. This level of service is nearly impossible to achieve on Amazon.
Why? Because Amazon’s 15% commission leaves almost no room for additional support. In the padel reselling industry, where margins are already tight, this directly impacts your experience:
-
No express replacements for warranties.
-
No benefits for loyal customers.
-
No personalized guidance to help you find the right gear.
By selling directly to customers, we maintain control over our customer relationships, ensuring you receive the attention and service you deserve.
4. The Risk of Counterfeit Products
Counterfeit products are a significant issue on Amazon’s global marketplace. This is especially true for padel equipment, where knock-off rackets and accessories can look similar to official gear but lack quality, durability, and performance.
When you buy from Padel USA, you can rest assured that you are purchasing authentic products directly from trusted brands. We work closely with manufacturers to guarantee quality, and we are actively supporting efforts to stop the sale of counterfeit padel equipment.
5. Protecting the US Market with MAP Pricing
Another critical reason we don’t sell on Amazon is to protect the integrity of the US padel market. In the United States, brands like Adidas, Babolat, Head, or Wilson implement a Minimum Advertised Price (MAP) policy. This ensures that products are sold at consistent prices across the market, protecting both the brands and the resellers.
Here’s why MAP matters:
-
Selling below the MAP is a violation of brand guidelines and harms the market’s long-term stability.
-
Many unauthorized sellers on Amazon undercut these prices, which damages the value of padel equipment and frustrates customers when quality or service fails.
-
At Padel USA, we respect MAP guidelines to offer the best brand-imposed prices while maintaining fairness for customers and manufacturers.
By working directly with manufacturers, we ensure that the US market thrives while providing customers with competitive and transparent pricing.
6. We Match Amazon Prices—When MAP Is Respected
One of the reasons shoppers turn to Amazon is price. However, at Padel USA, we align ourselves with brand-imposed prices in the USA, which means we match Amazon prices only when MAP is respected. If a seller is offering prices below the MAP, it’s likely a violation of brand guidelines, and we cannot participate in such practices.
By shopping with us, you’re ensuring fair, consistent pricing for authentic products while supporting the growth of padel in the USA.
What Padel USA Offers
While Amazon remains an option for some, many padel brands are actively moving away from the platform to maintain quality control and pricing integrity. At Padel USA, we’ve created an even better shopping experience for you:
-
Competitive Pricing: We always guarantee the lowest brand-imposed prices in the USA.
-
Fast Delivery: We offer two-day and next day delivery options, and we’re working on even faster shipping solutions for 2025.
-
Manufacturer Warranties: When you shop with us, if anything happens with your padel racket, we take care of everything and make the warranty process as fast as possible.
-
Premium Customer Experience: Whether you need expert advice, a special service, or a quick replacement, we’re here to help.
We believe that selling directly to our customers allows us to deliver a higher-quality experience and better value to padel players across the United States.
The Future of Padel Sales in the USA
Looking ahead, many brands are taking steps to limit or ban the sale of their products on platforms like Amazon. This move is designed to protect pricing integrity, product quality of the brand itself, and the overall customer experience.
Padel USA fully supports this shift. By working directly with manufacturers and customers, we can continue to grow the padel community in the USA while offering the best possible service and products.
Final Thoughts
At Padel USA, we’re passionate about delivering the best experience for padel players. As a reseller of trusted brands, we focus on providing competitive pricing, exceptional customer service, and seamless warranty support—something that simply isn’t achievable on platforms like Amazon.
By choosing to shop directly with us, you’re guaranteed:
-
Authentic, high-quality products.
-
The best prices under MAP guidelines.
-
A customer experience tailored to your needs.
Join us in supporting the future of padel in the United States—shop directly with Padel USA.
