At Padel USA, we understand the importance of receiving your padel racket as quickly as possible. That's why we pride ourselves on processing and shipping your order within 24 hours of receiving your order confirmation email. You can trust that your order is a top priority for us and we'll work diligently to get it out to you as soon as possible.
As soon as your order has been shipped, we'll send you another email with a tracking number so you can keep an eye on its journey to you. This way, you'll know exactly when to expect your package to arrive. If for any reason, you don't receive any emails from us, please don't hesitate to reach out to our customer service team. We're here to assist you and make sure that you have a smooth and enjoyable shopping experience with us.
Please note that standard shipping usually takes 3-4 business days within the USA, and orders placed on a Friday evening or over the weekend will be shipped out on the following Monday. However, in some cases, the shipping might take longer depending on the location, we'll make sure to keep you updated if that happens.
We also want to assure you that we take the safety and security of your personal information very seriously. Your personal information and payment details are protected by industry-standard encryption to keep them safe and secure at all times.
In conclusion, we want you to have confidence in your purchase and the process. We'll work hard to get your order to you as quickly and safely as possible. If you have any questions or concerns, please don't hesitate to reach out to us, we're here to help. Thank you for choosing our company.