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• Can I cancel my order? Yes, if the Padel USA warehouse hasn't started preparing it. Use live chat within 30 minutes of ordering for the fastest cancellation. Later cancellations aren't always possible, may carry a restocking fee depending on how far the order has progressed, and shipped orders can't be canceled.
• Is there a fee to cancel an order? Cancelling a Padel USA order is free before the warehouse starts preparing it. If the order has already been picked and packed, we may charge a restocking fee of up to $10, depending on how far it has progressed, and we tell you before charging it.
• Can I change my shipping address after placing an order? Yes, within 30 minutes of ordering, through live chat. After that, or once the warehouse is processing the order, Padel USA may not be able to change it, and shipped packages usually can't be redirected.

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• How do I track my order? Padel USA emails a tracking link to your checkout email when the order ships. Orders sent in several packages get several tracking numbers, and links can take a while to update.
• When will my order ship? Padel USA prepares orders Monday to Friday and ships within 2 business days. We do our best to ship orders placed before 12 PM Eastern the same day, depending on order volume; later orders, weekends and holidays start the next business day.
• Why hasn't my order shipped yet? Padel USA ships within 2 business days, often the same day for orders placed before 12 PM Eastern. Orders placed later, on weekends or on holidays start the next business day, and launches or sales can add time. We email tracking as soon as the order ships.

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• What is your return policy? Padel USA accepts returns and exchanges started within 30 days from the date your order ships, through the Return Portal. Items generally need to be unused, clean and in original packaging with tags.
• How do I start a return or exchange? Start every return or exchange in the Padel USA Return Portal, then wait for approval before shipping anything back. Returns sent without approval may be refused or delayed.
• What condition does my item need to be in for a return? Unused, unworn, clean and resaleable, with all original tags, packaging and protective plastic. Padel USA may refuse a return or reduce the refund if anything is used or missing.

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• How do warranty reviews work? Padel USA reviews warranty claims for possible manufacturing defects through its warranty portal, checking photos and order details and working with the brand when needed. Approval isn't automatic.
• How do I submit a warranty claim? Go to warranty.padelusa.com, enter your order number and checkout email, pick the product, describe the issue and upload photos or videos. Padel USA then reviews the claim.
• What photos or videos should I upload for a warranty claim? Clear, well-lit photos of the whole product, the issue area with some context, and any serial number, barcode or label. For hidden or sound-related issues, add a short video.

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• Which padel racket should I buy? Choose by level and comfort: beginners do best with a round or forgiving teardrop racket and soft or medium foam; advanced players can handle diamond shapes, stiffer foam and carbon faces.
• How to choose a padel racket as a beginner? Pick a comfortable, maneuverable padel racket with a large sweet spot: round or forgiving teardrop shape, soft or medium foam, medium-low balance and a light-to-standard weight.
• Are there different shapes of padel rackets? Yes: round (most control and the largest sweet spot, best for beginners), teardrop (balanced power and control) and diamond (most power, for advanced players), plus hybrids.

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• How does the Best Price Guarantee work? Found the same product cheaper at an authorized US shop? Send Padel USA a link or screenshot. If it's identical, in stock and from an eligible seller, we review matching the price.
• Can I request a price match after I already ordered? Yes, within 14 days of your Padel USA purchase. Send your order number and proof of the lower price at an authorized US retailer; approved matches are paid as a refund or store credit.
• What prices or sellers may not qualify for the Best Price Guarantee? Used, open-box, clearance or final-sale items, marketplace or unauthorized sellers, one-time coupons, shipping differences, pricing errors and prices below brand MAP may not qualify.

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• What is Padel USA? Padel USA is an online padel store for US players, selling authentic rackets, shoes, bags, balls and accessories from leading brands, shipped from US fulfillment with US-based support.
• How can I contact support? Padel USA support answers Monday to Friday, 8 AM to 4 PM Eastern, through live chat, WhatsApp and the contact page. We do our best to reply within one business day. There's no phone line today.
• Do you have a physical store? No. Padel USA is an online store with no public retail location or in-person pickup; we ship padel gear across the United States.