Return And Refund

Thank you for shopping at padelusa.com.

We strive to ensure your satisfaction with every purchase. If you’re not completely happy with your order, please review our return policy below. The following terms apply to all products purchased from us, with specific conditions for certain items.

Padel USA Return Policy

  • Non-Members: Enjoy a 30-day return window. You have 30 days from the date of receipt to initiate a return.
  • Padel USA Members: Benefit from a 60-day return window. You have 60 days from the date of receipt to initiate a return. [Link to Register]

Return Eligibility

To be eligible for a return, your item must meet the following criteria:

  • It must be unused, unworn, and undamaged.
  • All tags, if applicable, must still be attached.
  • It must be returned in its original packaging.

Product-Specific Return Guidelines

  • Padel Rackets

    • Rackets purchased as new and returned in a used condition will not qualify for a refund.
    • Rackets with the plastic wrap removed from the handle are no longer considered new and are not eligible for return.

  • Footwear

    • Please ensure the original shoe box remains undamaged when returning new or unworn shoes. We cannot accept returns for shoes without the manufacturer’s original box in pristine condition.
    • Shoes must be unworn outdoors and in as-new condition.
    • If returning footwear, include a note specifying whether you would prefer a refund or an exchange.
    • Autographed items are non-returnable.

  • Bags, Apparel, Grips, and Accessories

    • These items can be returned for a full refund or exchange, provided they are in brand-new condition with original tags and packaging intact.

  • Balls

    • Cases of balls are eligible for a return or exchange if they are in brand-new condition and the cans remain unopened and undamaged.
    • Please note that return shipping costs for balls are the responsibility of the customer.

  • Final Sale Items: Products marked as Final Sale are not eligible for return or exchange.

Important Return Guidelines

  • Product Condition: Returned items must meet our return criteria. If an item is returned in a condition that does not meet our standards, we reserve the right to refuse the refund.
  • Pre-Approval Required: All returns must be pre-approved. Do not send items back without receiving return authorization from us, as unauthorized returns will not be accepted. Please follow the return request procedure outlined below.

How to Request a Return

To initiate a return, please contact us via the contact form on our website. Be sure to include clear photos of the item in its unused condition along with the original packaging. Once your request is reviewed and approved, we will guide you through the return process.

  1. Incorrect or Defective Items

    • If you received an incorrect or defective product, we apologize for the inconvenience. Please reach out to our customer support team within 30 days of receiving your order. We will cover the return shipping cost and provide a replacement or refund, as preferred. Kindly include proof of the issue, such as photos, for quicker processing.

  2. Returns for Other Reasons

    • If you wish to return an item for reasons other than defects or incorrect items, we offer a hassle-free process. A flat fee of $10 will be charged to cover handling and shipping costs. Initiate your return within the applicable return period (30 days for non-members, 60 days for members), ensuring that the item is in its original condition and packaging. This fee will be deducted from your refund.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 10 business days and credited to your original payment method. Please note that processing times may vary depending on your bank or credit card provider.

If you haven’t received your refund within 15 business days of receiving our approval notification, please contact us.

For any questions or assistance with Returns, Refunds, or Exchanges, please reach out to us via our contact form.