Padel USA Returns

We’ve made returns easier with our new automated return portal! Follow the steps below to initiate and track your return.

How to Initiate a Return

  1. Visit our Return Portal.
  2. Enter your order number and email address to access your return request.
  3. Follow the instructions to:
    • Select the item(s) you’d like to return.
    • Upload clear photos of the item in its original condition and packaging.
  4. Our team will manually verify and approve your return request within 1-2 business days. You will receive a confirmation email once approved.
  5. Print the prepaid return shipping label provided after approval.
  6. Drop off the package at your nearest shipping location. Once dropped off, your refund will be on the way!

Return Eligibility

To be eligible for a return, your item must meet the following criteria:

  • It must be unused, unworn, and undamaged.
  • All tags, if applicable, must still be attached.
  • It must be returned in its original packaging.

Product-Specific Return Guidelines

Padel Rackets

  • Rackets purchased as new and returned in a used condition will not qualify for a refund.
  • Rackets with the plastic wrap removed from the handle are no longer considered new and are not eligible for return.

Footwear

  • The original shoe box must remain undamaged when returning new or unworn shoes.
  • Shoes must be unworn outdoors and in as-new condition.
  • Shoes returned without the manufacturer’s original box in pristine condition will not be accepted.
  • Include a note specifying whether you prefer a refund or an exchange.

Bags, Apparel, Grips, and Accessories

  • These items can be returned for a full refund or exchange, provided they are in brand-new condition with original tags and packaging intact.

Balls

  • Cases of balls are eligible for a return or exchange if they are in brand-new condition and the cans remain unopened and undamaged.
  • Return shipping costs for balls are the responsibility of the customer.

Final Sale Items

  • Products marked as Final Sale are not eligible for return or exchange.

Autographed Items

  • Autographed items are non-returnable.

Refunds

  • Once your return is dropped off and scanned by the carrier, your refund will be on the way.
  • Refunds will be processed within 10 business days and credited to your original payment method.
  • Processing times may vary depending on your bank or credit card provider.

Haven’t Received Your Refund?

If you haven’t received your refund within 15 business days of receiving the approval notification, please contact us through our contact form

Need Immediate Assistance?

For any questions or issues regarding your return, please reach out to our customer support team:


  • What's App: 954-652-6009
  • Operating Hours: Monday to Friday, 8 AM – 4 PM EST

Thank you for choosing Padel USA. We’re here to make your shopping experience as smooth and hassle-free as possible!