Shipping policy

We work to get orders packed quickly and shipped reliably. This policy explains how order processing, delivery estimates, address changes, and shipping issues are handled.

Quick Summary

Topic	Policy
Processing days	Orders are processed on business days: Monday-Friday, excluding holidays.
Same-day target	Orders placed before 12 PM Eastern on a business day are usually processed the same day, but same-day shipping is not guaranteed.
After cutoff / weekends	Orders placed after 12 PM Eastern, on weekends, or on holidays are processed the next business day.
Delivery estimate	Standard shipping usually arrives within 3-5 business days after the order ships. Delivery timing may vary by destination, carrier, weather, holidays, or peak-volume periods.
Shipping rates	Available methods, rates, and eligible free-shipping promotions are shown at checkout before payment.
Tracking	Tracking is emailed after the order ships. Orders with multiple packages may receive more than one tracking number.

Order Processing

Orders are processed Monday through Friday, excluding holidays.

If your order is placed before 12 PM Eastern on a business day, we aim to process and ship it the same day. Orders placed after 12 PM Eastern, on weekends, or on holidays are processed the next business day.

During launches, sales, holidays, or high-volume periods, processing can take longer. If there is a meaningful delay, our team will do its best to keep you updated.

Shipping Methods, Rates, and Delivery Times

Available shipping methods and rates are displayed at checkout before payment.

Standard shipping usually arrives within 3-5 business days after the order ships. Delivery estimates are not guaranteed and may vary because of destination, carrier delays, weather, holidays, or peak-volume periods.

If an order ships in multiple packages, each package may have its own tracking number and delivery date.

Address Accuracy and Order Changes

Please review your shipping address carefully before placing your order.

If you made a mistake, you can update your shipping address automatically through our live chat within 30 minutes of placing your order.

After 30 minutes, or once an order has entered processing, we may not be able to change the shipping address, edit the order, or cancel it. Our processing happens very quickly, and once the warehouse is working on the order, we often cannot make changes.

Once a package has shipped, we are usually unable to intercept it or redirect it.

Tracking

When your order ships, you will receive a tracking email. Tracking updates may take time to appear after the carrier receives the package.

If tracking has not updated for several business days, contact our support team and we can help review the shipment status.

Packages Marked Delivered

If tracking shows that a package was delivered to the shipping address entered at checkout, Padel USA is not responsible for loss or theft after delivery.

Carrier insurance may not apply when a package is marked as delivered, because carriers generally rely on the delivery scan as proof of delivery.

If you cannot find a package marked delivered, please check with household members, neighbors, building staff, front desk teams, mailrooms, or the carrier first. If you purchased extra shipping protection at checkout, contact us so our team can help work through the express replacement process.

Shipping to Hotels, Clubs, and Temporary Addresses

We can ship to hotels, clubs, vacation rentals, and other temporary addresses, but these shipments carry extra risk.

Before shipping to a temporary address, please confirm that the location can receive and safely hold packages for you.

Padel USA is not responsible for packages that are lost, refused, misplaced, or delivered after your departure when shipped to a hotel, club, vacation rental, or other temporary address provided at checkout.

If a package arrives after you leave, you are responsible for coordinating with the location to return the package to us before a refund or replacement can be reviewed.

Undeliverable, Refused, or Returned Packages

If a package is returned to us because the address was incorrect, incomplete, refused, unclaimed, or otherwise undeliverable, we will contact you after we receive it.

Additional shipping fees may apply for reshipment. If the order is refunded instead of reshipped, original shipping charges and carrier fees may be deducted when allowed by policy.

Damaged, Missing, or Wrong Items

If your order arrives damaged, missing an item, or includes the wrong item, contact us as soon as possible with clear photos of the package and item. Our team will review the issue and provide the next steps.

Return Shipping

Outbound shipping is separate from return shipping.

For standard returns, return shipping may be the customer's responsibility or may be deducted from the refund when a prepaid label is provided. If Padel USA made an error, you received the wrong item, or your item arrived damaged and the claim is verified, we will cover return shipping or provide another appropriate resolution.

For full details, see our Returns & Exchanges policy.