Cancellation policy

We process orders quickly so customers receive their gear as fast as possible. Because of that, cancellations and order changes are time-sensitive and are not always possible once an order enters warehouse processing.

Quick Summary

Topic	Policy
Fastest option	Request cancellation as soon as possible through live chat.
30-minute window	Within 30 minutes of placing your order, you may be able to cancel or correct an issue automatically through live chat.
After 30 minutes	After 30 minutes, or once the order has entered warehouse processing, cancellation is not guaranteed.
Processing / restocking fee	If an order is already being processed by the warehouse but can still be stopped, a $10 cancellation/restocking fee may apply.
Shipped orders	Once an order has shipped, it cannot be canceled.
If cancellation is not possible	If eligible, you may start a return after delivery under our Returns & Exchanges policy.

How to Request a Cancellation

If you need to cancel an order, contact us through live chat as soon as possible.

Please include your order number and the email address used at checkout so our team can find the order quickly.

30-Minute Cancellation Window

If you made a mistake or need to cancel, you may be able to update or cancel the order automatically through live chat within 30 minutes of placing the order.

This is the best window to request a cancellation because the order may not have entered warehouse processing yet.

Orders Already in Processing

After 30 minutes, or once an order has entered warehouse processing, we may not be able to cancel it, edit it, or stop shipment. Our processing happens very quickly, and once the warehouse is working on the order, we often cannot make changes.

If the order is already in process but can still be stopped before shipment, a $10 cancellation/restocking fee may apply. This helps cover warehouse handling, picking, packing, cancellation, and restocking work that has already started.

Orders That Have Shipped

Once an order has shipped, it cannot be canceled.

If the item is eligible for return, you can start a return after delivery through our Return Portal and follow our Returns & Exchanges policy.

Refused Deliveries and Undeliverable Packages

Refusing a package or failing to accept delivery does not automatically cancel the order.

If a package is refused, unclaimed, returned to sender, or undeliverable, shipping charges, carrier fees, and applicable handling or restocking fees may be deducted from any eligible refund.

Pre-Orders, Subscriptions, and Special Orders

If Padel USA offers a pre-order, subscription, or special-order item, the product page or checkout may include additional cancellation terms. Those terms apply in addition to this policy.

Unless a product page says otherwise, cancellation is not guaranteed once the order has entered processing.