Frequently asked questions

Orders are processed Monday–Friday, excluding holidays. Place your order before 12 PM Eastern on a business day and we usually process and ship it the same day — after the cutoff, on weekends, or on holidays it ships the next business day. During launches and peak periods processing can take a little longer.

Standard shipping usually arrives within 3–5 business days after your order ships. You'll get a tracking email the moment it leaves the warehouse; larger orders can arrive in more than one package, each with its own tracking number. Full details are in our shipping policy.

Standard shipping is free on most orders over $99. Padel bags are the one exception: they're bulky, and carriers charge us accordingly — so a bag shipped on its own usually isn't free. Order your bag together with a racket or other high-value gear and shipping is usually free. Every method and rate is shown at checkout before you pay.

You have a 30-minute window after placing the order to update your shipping address through our live chat. After that, or once the warehouse starts processing, we usually can't change, edit, or cancel the order — and once a package ships we can't redirect it.

You have 30 days from the date of purchase to start a return through our Return Portal. Items must be unused, clean, and in new condition with their original tags, packaging, and protective materials. The portal may ask for photos to confirm condition. Read the full returns & refunds policy.

For many standard returns we provide the return label, and a $10 return/restocking fee may apply. If we made an error, you received the wrong item, or your item arrived damaged and the claim is verified, return shipping is on us.

Yes. The Return Portal lets you apply your return value to another item as an exchange, or take store credit for a future order. Refunds to your original payment method are also available on approved returns. Options can vary by item and return reason.

Approved refunds go back to your original payment method. Allow up to 10 business days after approval, plus whatever processing time your bank or card provider needs. If more than 15 business days have passed, contact our support team and we'll chase it down.

No — rackets must be returned unused and in new condition, with the protective plastic still intact where applicable. If your racket arrived damaged or defective, that's a different story: start a return request with clear photos and we'll make it right.

Shoes must be unworn outdoors and returned in new condition inside the original shoe box — and the box itself must be protected. Don't tape, write on, or ship with the manufacturer box alone; place it inside a shipping box or mailer, or the return may be refused or adjusted.

No. Balls, gift cards, and shipping protection aren't eligible for standard returns. If balls arrived damaged or you received the wrong item, submit the issue through the Return Portal and our team will review it.

Start a return request and upload clear photos of the package and item as soon as possible. Depending on the issue we'll offer a replacement, exchange, refund, store credit, or another fix — for minor cosmetic marks we can often offer a partial refund if you'd rather keep the item.

If you find the same product advertised for less at another authorized shop, contact us with a screenshot or link before returning anything. Our team reviews each request and can match the price when it's eligible.