Padel USA support answers Monday to Friday, 8 AM to 4 PM Eastern, through live chat, WhatsApp and the contact page. We do our best to reply within one business day. There's no phone line today.
Start here
Our support page takes you straight to returns and exchanges, warranty claims and parcel problems (lost, damaged or stolen). Most requests are fastest there.
Hours
Monday to Friday, 8 AM to 4 PM Eastern, excluding US holidays. We do our best to reply within one business day; messages sent on weekends are answered from Monday.
How to reach us
Live chat on padelusa.com, WhatsApp, or the contact page. They all reach the same team. We don't have a phone line yet, and we can't take orders by phone. On WhatsApp we may ask for your email so we can follow up after 24 hours.
What to include
- Order support: your order number and the email used at checkout.
- Shipping or tracking help: your tracking number if you have one.
- Lost, damaged or stolen parcel: report it on our parcel problem page.
- Returns or exchanges: start with the Return Portal, then contact us if you need help.
- Warranty or product issues: clear photos or videos and a short description.
- Choosing gear: your level, playing style and the products you are comparing.
Please don't send payment details or other sensitive information in a message.
