Padel USA support
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Returns, warranty, parcel problems and answers to every question, in one place.
Help center
Answers about orders, shipping, returns, warranty and choosing a racket.
- Orders and cancellationsChanging, adding to or cancelling an order after checkout.15 articles
- Shipping and deliveryWhen orders ship, tracking, carriers, delivery problems and Shipping Protection.18 articles
- Returns, refunds and exchangesReturn eligibility, the Return Portal, refunds, exchanges and store credit.21 articles
- Warranty and claimsWhat warranty covers and how to submit a claim through the warranty portal.12 articles
- Best price guarantee and promotionsHow the Best Price Guarantee works and using discount codes.6 articles
- Product guidesChoosing a padel racket: shapes, weight, foam, face materials and grips.20 articles
- About Padel USAWho we are, where we sell, wholesale, privacy and how to reach us.6 articles
Orders and cancellations
Changing, adding to or cancelling an order after checkout.15 articles
- Can I cancel my order?
- Is there a fee to cancel an order?
- Can I change my shipping address after placing an order?
- Can I add or remove items after placing an order?
- Can I pay with Shop Pay, Apple Pay, Google Pay or PayPal?
- How do I get notified when an item is back in stock?
- When will a sold-out item be back in stock?
- Why was my order held for review or cancelled?
- When will I get my refund for a cancelled order?
- An item in my order is out of stock after I paid. What happens now?
- I accepted an offer and got a second item I didn't want. Can you remove it?
- I see a double charge or a charge I don't recognize. What should I do?
- How do I get an invoice or receipt for my order?
- How do Padel USA gift cards work?
- How do pre-orders and new collections work?
Shipping and delivery
When orders ship, tracking, carriers, delivery problems and Shipping Protection.18 articles
- How do I track my order?
- When will my order ship?
- Why hasn't my order shipped yet?
- Why does my tracking say Label Created?
- How long does shipping take?
- What happens if my package says delivered but I cannot find it?
- What if my package is lost or damaged in transit?
- How does Shipping Protection work?
- Which carrier do you use?
- Do you ship outside the USA?
- Can you ship to a hotel, club, or temporary address?
- Can I schedule a delivery or request a specific delivery time?
- What happens if my package is refused, unclaimed, or returned to sender?
- How do I get free shipping?
- What shipping options do you offer, and what does each one mean?
- Will my order arrive by a specific date?
- Part of my order is missing. What should I do?
- I received an item I didn't order. What should I do?
Returns, refunds and exchanges
Return eligibility, the Return Portal, refunds, exchanges and store credit.21 articles
- What is your return policy?
- How do I start a return or exchange?
- What condition does my item need to be in for a return?
- Who pays for return shipping?
- When will I receive my refund?
- Can I exchange instead of getting a refund?
- How does store credit work?
- What should I do if I receive a damaged or incorrect item?
- Are padel rackets returnable?
- Are padel shoes returnable?
- Are bags, accessories, grips, overgrips, and balls returnable?
- What items are final sale or not eligible for standard return?
- Why was my refund reduced or denied?
- What happens after I submit a return request?
- What photos do I need for a return request?
- Trouble with the Return Portal?
- Some items ship directly from the brand. How do returns work for them?
- My new padel racket has small marks or an uneven finish. Is it defective?
- When will my exchange ship?
- How do I return a gift?
- What are Like-New deals?
Warranty and claims
What warranty covers and how to submit a claim through the warranty portal.12 articles
- How do warranty reviews work?
- How do I submit a warranty claim?
- What photos or videos should I upload for a warranty claim?
- What happens after I submit my warranty claim?
- What is usually covered by warranty?
- What is usually not covered by warranty?
- What is your warranty on padel rackets?
- What is your warranty on padel shoes?
- My padel racket cracked. Is it covered by warranty?
- My racket rattles or a weight screw is loose. Is that a defect?
- What is your warranty on padel bags and accessories?
- The warranty portal can't find my order, or I bought my racket elsewhere.
Best price guarantee and promotions
How the Best Price Guarantee works and using discount codes.6 articles
Product guides
Choosing a padel racket: shapes, weight, foam, face materials and grips.20 articles
- Which padel racket should I buy?
- How to choose a padel racket as a beginner?
- Are there different shapes of padel rackets?
- What's the difference between light and heavy padel rackets?
- Why do some padel rackets have soft foam and others hard foam?
- What are the materials used in padel racket faces?
- Are there different rackets for men and women?
- Are there grip sizes for padel rackets?
- Are your products authentic?
- Why are padel rackets expensive?
- How does the Find Your Racket quiz work?
- How do I compare padel rackets on padelusa.com?
- How do I ask a question about a specific padel racket?
- Can I choose a specific padel racket weight?
- What comes with a padel racket?
- What do the numbers on a padel racket mean?
- Which padel racket is easier on my elbow?
- How do I choose padel shoes and the right size?
- Do you offer demo rackets, trade-ins, rentals or customization?
- Can you order a padel racket you don't carry?
About Padel USA
Who we are, where we sell, wholesale, privacy and how to reach us.6 articles
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