First check with household members, neighbors, building staff and the carrier. Carrier insurance usually doesn't cover packages marked delivered, but if you bought Padel USA Shipping Protection, we can file a third-party insurance claim for you with your written statement.
Packages marked delivered often turn up with a neighbor, at a front desk or in a mailroom, or arrive a day after the scan. Check those first, and ask the carrier where the driver left it.
Why can't the carrier help?
Carriers treat the delivery scan as proof of delivery, so their insurance usually doesn't apply once a package is marked delivered. Without Shipping Protection, Padel USA usually can't cover loss after delivery to the address entered at checkout.
I bought Shipping Protection
With Shipping Protection we can file a claim with our third-party insurer even when the package is marked delivered. Report it on our parcel problem page with your order number and a written statement that you didn't receive it. Approval depends on the insurer's review.
