What if my package is lost or damaged in transit?

If tracking has not updated for several business days or your package seems lost, report it on our parcel problem page. Sign in with your order number and the email used at checkout, pick the parcel and tell us what happened.

If your package arrives damaged, report it there as soon as possible with clear photos of the shipping box, the packaging and the damaged item. Keep the packaging until we're done.

Depending on the issue, we may work with the carrier, review any available shipping protection, or provide another appropriate resolution.

If tracking shows the package was delivered but you can't find it, see What happens if my package says delivered but I cannot find it?.