Shipping Protection is an optional Padel USA checkout add-on for parcels lost, stolen or damaged in transit, including packages marked delivered that never reached you. With it, we buy extra third-party insurance and file the claim for you; approval depends on the insurer's review.
What does it cover?
- Packages lost in transit.
- Packages damaged in transit.
- Packages marked delivered that you didn't receive.
Why does a delivered scan matter?
Without Shipping Protection, the only option is the carrier's own insurance, and it stops at the delivery scan: once a package is marked delivered, the carrier considers the job done. Shipping Protection adds third-party insurance that we can still claim when a package marked delivered never reached you.
What do you need from me?
- Your order number, and photos of the box and item for damage.
- For a package marked delivered: confirmation that you checked with household members, neighbors, building staff and the carrier.
- A written statement that you didn't receive the package. The insurer may ask for more evidence.
Report it on our parcel problem page as soon as you notice the problem and we file the claim for you. Coverage and the outcome depend on the insurer's review: Shipping Protection doesn't guarantee approval, an immediate replacement or a set resolution time.
How much does it cost?
The price depends on your order value and shows in the cart before you check out. It usually isn't refundable, and it doesn't apply to e-gift cards or to returns you send back to us.
Shipping Protection is separate from returns. Return eligibility follows our Returns & Refunds Policy.
