Padel USA reviews return requests on business days, then emails the approval and a prepaid return label. Once the warehouse receives and inspects the item, we submit your refund, exchange or store credit; allow up to 10 business days for the refund to appear.
- Review: our team checks your request and photos, usually within 1 to 2 business days. Requests sent on a weekend are reviewed from Monday.
- Label: when approved, you get an email with the prepaid return label and where to drop the package. Check your spam folder. Each order needs its own label.
- Transit: drop the package with the carrier on the label and keep the receipt.
- Inspection: the warehouse checks the item. This can take a few extra business days during sales and holidays.
- Refund: we submit the refund to your original payment method, or issue the exchange or store credit. Allow up to 10 business days after we submit it, plus your bank's time.
My return was delivered but I have no refund
Returns are logged when the warehouse opens them, which can be a few business days after the carrier scan. If it has been more than 10 business days since delivery, contact us with your order number and the return tracking number.
Can I change my request?
Requests can't be edited after you submit them. Contact us before you ship the item and we update it for you, for example from refund to exchange.
