A second Padel USA line on your statement is usually a temporary authorization that drops off within a few business days, or a separate charge for an order split by your payment provider. If you still see two final charges, contact us with your order number.
Why do I see two charges?
- Authorization holds: your bank may show a pending hold from a declined or edited payment. Holds disappear on their own, usually within 3 to 7 business days.
- Edits and upgrades: if we added a shipping upgrade or a price difference, it appears as its own small charge.
- Installments: payment plans show each installment separately.
I don't recognize the charge at all
Check your email for a Padel USA order confirmation. If there is none, the charge may be from another merchant; your bank can tell you who submitted it. If you think someone used your card or account on our site, contact us and your bank right away; we cancel orders that are confirmed as unauthorized.
Contact us with the date, amount and the last 4 digits of the card only. Never send the full card number.
