Most Return Portal problems come from photo formats or the order lookup. Upload JPG or PNG photos (iPhone HEIC files can fail), enter the order number and the checkout email exactly, and contact Padel USA if the portal still won't let you submit.
Photos won't upload
iPhone photos are often saved as HEIC, which may fail. On iPhone, go to Settings, Camera, Formats and choose Most Compatible, or take a screenshot of the photo and upload that.
It can't find my order
Use the order number from your confirmation email (for example #12345) and the email used at checkout, not your account email if they differ.
It says my item isn't eligible
The portal checks the 30-day window from the ship date and items that can't go through the standard flow, such as final sale or items shipped directly by the brand. If you think the message is wrong, contact us with your order number and we check it by hand.
I can't open or print the label
The label is a PDF. USPS can print it at the counter if you show it on your phone.
