What photos do I need for a return request?

Padel USA asks for clear photos of the item out of its shipping box, from all sides, with tags and protective plastic visible. Photos of the closed box alone usually can't be approved. Use JPG or PNG files.

  • The whole item out of the shipping box, front and back.
  • Tags, labels and the size label (shoes: the box label and the label inside the shoe).
  • For padel rackets: the protective plastic on the handle and the frame. You may take a racket out of its outer wrap to look at it; keep the handle plastic and tags on.
  • Any damage or the wrong detail you are reporting, close up and with some context.

Use daylight or a bright room and avoid blurry shots. See Trouble with the Return Portal? if photos won't upload.

Padel USA customer care · Last reviewed

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