Some items ship directly from the brand. How do returns work for them?

A few products on padelusa.com, such as some padel shoes, ship directly from the brand's own US warehouse. They can't go through the Return Portal; contact Padel USA and we request the return label from the brand for you.

The product page and your shipping email show when an item ships from the brand. These items travel separately from the rest of your order and can take a little longer.

How do I return or exchange one?

  1. Contact us within 30 days from the date it ships, with your order number and photos of the item.
  2. We request a return label from the brand and email it to you. The label goes to the brand, not to our warehouse.
  3. Your refund is issued once the brand confirms it received the item.

Direct exchanges usually aren't possible for these items. To get a different size, place a new order and return the first pair.

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