Part of my order is missing. What should I do?

Padel USA sometimes ships an order in more than one package, and items shipped directly by a brand travel separately. Check your shipping emails for a second tracking number; if an item is still missing, contact us with photos of the package and the packing slip.

Check these first

  • More than one package: each one gets its own tracking email and can arrive on a different day.
  • Pre-order items ship when they arrive from the brand.
  • Items shipped directly by the brand travel separately and can take longer. See Some items ship directly from the brand.
  • Accessories: a padel racket comes with what the brand puts in the box. See What comes with a padel racket?.

Still missing?

Contact us within a few days of delivery with your order number, a photo of the open package and the packing slip. We check it with the warehouse and send the missing item or refund it.

A whole package never arrived? Report it on our parcel problem page.

Padel USA customer care · Last reviewed

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