The Padel USA warranty portal finds orders by order number and checkout email. If it can't find yours, contact us and we file the claim for you. For products bought from another store, the warranty is handled by that store or the brand.
Check that you are using the order number from your confirmation email and the email used at checkout. If the portal still can't find it, or shows an error, contact us with your order number and photos; we file the claim by hand.
If you received the item as a gift from a Padel USA order, ask the buyer for the order number. For products bought from another retailer, contact that retailer or the brand.
