Damaged in shipping? Report it on our parcel problem page with photos. Wrong item or a product issue? Use the Padel USA Return Portal with clear photos. Verified damage or our errors ship back at no cost to you.
Box crushed or item broken in shipping? Report it on our parcel problem page with photos of the outside of the box and the damage, and keep the packaging.
Wrong item, or a problem with the item itself? Start a return request through the Return Portal and upload clear photos.
Depending on the issue, we may offer a replacement, exchange, refund, store credit, repair/warranty direction, or another resolution.
If the issue was caused by Padel USA or the item arrived damaged and the claim is verified, we will cover return shipping or provide another appropriate resolution.
For small cosmetic issues, such as a paint mark or minor finish imperfection, you can also contact our team with photos. Depending on the damage, we may be able to offer a partial refund or store credit if you prefer to keep the item.
